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  1. Guides
  2. App User Guide
  3. Trusted Device Criteria

The device is locked for the App

PreviousTrusted Device CriteriaNextDevice Setup

Last updated 6 months ago

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While using the Application, your device is constantly checked for compliance with the Security Criteria.

If the state of a device does not meet the requirements set by the system, it can be blocked in terms of using the Application, as the device may present a threat to the safe acceptance of card payments.

In some situations (instead of blocking), the application settings will be reset to their initial state, so you need to again.

To find out the possible reason for blocking and to request to unlock the device, contact the support service of your Acquiring Service Provider.

When addressing the support, please provide the device ID displayed on the Application’s Sign in screen.

Trusted Device Criteria
setup your device