The device is locked for the App

While using the Application, your device is constantly checked for compliance with the Security Criteria.

Trusted Device Criteria

If the state of a device does not meet the requirements set by the system, it can be blocked in terms of using the Application, as the device may present a threat to the safe acceptance of card payments.

In some situations (instead of blocking), the application settings will be reset to their initial state, so you need to setup your device again.

To find out the possible reason for blocking and to request to unlock the device, contact the support service of your Acquiring Service Provider.

When addressing the support, please provide the device ID displayed on the Application’s Sign in screen.