# Log in to Merchant’s portal

To log in to the portal, you must enter:

* login
* password

{% hint style="info" %}
For the login you can use your email address or phone number, which you specified in the acquiring agreement. The parameter to be used specifically in your case is determined by your Acquiring Service Provider. For more information, please contact their support service.
{% endhint %}

{% hint style="danger" %}
The password is sent to your email address or phone number, which you specified in the acquiring agreement. The parameter to be used to obtain the password specifically in your case is determined by your Acquiring Service Provider. For more information, please contact their support service.
{% endhint %}

If you failed to enter the correct password more than 3 times the account is blocked.  In such a situation, you can use the`Password recovery` function.

![](/files/-MexQkuMSC8e2UyTtasB)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.tapxphone.com/guide/portal-guide/web-sign-in.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.