> For the complete documentation index, see [llms.txt](https://docs.tapxphone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tapxphone.com/guide/portal-guide/web-sign-in.md).

# Log in to Merchant’s portal

To log in to the portal, you must enter:

* login
* password

{% hint style="info" %}
For the login you can use your email address or phone number, which you specified in the acquiring agreement. The parameter to be used specifically in your case is determined by your Acquiring Service Provider. For more information, please contact their support service.
{% endhint %}

{% hint style="danger" %}
The password is sent to your email address or phone number, which you specified in the acquiring agreement. The parameter to be used to obtain the password specifically in your case is determined by your Acquiring Service Provider. For more information, please contact their support service.
{% endhint %}

If you failed to enter the correct password more than 3 times the account is blocked.  In such a situation, you can use the`Password recovery` function.

![](/files/-MexQkuMSC8e2UyTtasB)