Payment cancelation

If the customer wants to return the purchase, you can use the Reversal function

The Reversal function is available only within the open (not yet closed) business day.

Why and How to close the Business Day

There are two ways to cancel a purchase:

  1. By selecting the required purchase from the list of transactions in the current business day.

  2. By specifying the receipt number.

Cancel purchase from the transactions list

To cancel purchase from the transactions list, go to the menu Point of sale -> Transactions

Then select the required purchase and click Reversal.

Cancel purchase by the Receipt number

To cancel purchase by the receipt number, click the icon . The icon is available on the Amount entry screen:

and also in the Transaction settings menu where you can select the required transaction type, including paymentReversal

To cancel a previously completed purchase enter the receipt number from the customer's receipt and confirm the action by clicking Reversal

In the menu Point of sale -> Transactions, the canceled payment will have the corresponding status.

Last updated

Was this helpful?