# Payment cancelation

If the customer wants to return the purchase, you can use the `Reversal` function

The `Reversal` function is available only within the open (not yet closed) business day.

{% content-ref url="/pages/-MZb\_1p9ETGxA-wlnH54" %}
[Why and How to close the Business Day](/guide/app-guide/business-day.md)
{% endcontent-ref %}

{% hint style="warning" %}

1. If the business day is closed, payment cancelation is not available, since your Acquiring Service Provider has already settled the transaction. In this case, we recommend using the [Refund](/guide/app-guide/refund.md) function.
2. When a payment is canceled, the full amount of the purchase is returned. For a partial refund, use the [Refund](/guide/app-guide/refund.md) function.
   {% endhint %}

There are two ways to cancel a purchase:

1. By selecting the required purchase from the list of transactions in the current business day.
2. By specifying the receipt number.

Cancel purchase from the transactions list

To cancel purchase from the transactions list, go to the menu `Point of sale` -> `Transactions`

![](/files/-MZdH0sXondEUHR1-awm)

Then select the required purchase and click `Reversal`.

Cancel purchase by the Receipt number

{% hint style="warning" %}
This function is optional. To have it enabled, please contact your Acquiring Service Provider.
{% endhint %}

To cancel purchase by the receipt number, click the icon <img src="/files/-MZdEwKvpOQkei1OZAAC" alt="" data-size="original"> . The icon is available on the Amount entry screen:

![](/files/-MZdDuCYJvcOuwmMPPTQ)

and also in the `Transaction settings` menu where you can select the required transaction type, including payment`Reversal`

![](/files/-MZdDyHfXpvevU6gT2_b)

To cancel a previously completed purchase enter the receipt number from the customer's receipt and confirm the action by clicking `Reversal`

![](/files/-MZdGZnzkxsOVzIyXkW3)

{% hint style="info" %}
In the menu `Point of sale` -> `Transactions`, the canceled payment will have the corresponding status.
{% endhint %}

{% hint style="danger" %}
If the processing of the payment Reversal has failed, the purchase cannot be considered as canceled. In this case, we recommend try again to cancel purchase.
{% endhint %}


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