> For the complete documentation index, see [llms.txt](https://docs.tapxphone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tapxphone.com/guide/app-guide/refund.md).

# Refund

If the client wants to return the goods, and the purchase`Reversal` is not available because of the closed business day, then you can use the `Refund` function.

{% hint style="success" %}
The Refund function can also be used when the client wants to return part of the paid amount.
{% endhint %}

#### The difference between Reversal and Refund

| Differences                                                     | Reversal                                       | Refund                                                                                                                                                                                                    |
| --------------------------------------------------------------- | ---------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| The period within which the funds can be returned to the client | Possible only during an open business day      | Does not depend on the business day status. But it may have a specific time period when a refund can be accomplished. You can learn the information about this period from the Acquiring Service Provider |
| Speed of refund to the client                                   | Immediately after the transaction is performed | After all the necessary settlements by the Acquiring Service Provider are made. You can learn the information about the terms from the Acquiring Service Provider                                         |
| Card tapping                                                    | Not required                                   | May be required if your Acquiring Service Provider has set that                                                                                                                                           |
| Partial refund                                                  | No                                             | Possible                                                                                                                                                                                                  |

Refund Start

To perform a Refund transaction, click the icon <img src="/files/-MZdWMC2HcTtubRulAbd" alt="" data-size="original"> in the `Transaction settings` menu.

![](/files/-MZdL9lqHwLFbaulOXXO)

Depending on the Acquiring Service Provider’s terms, different refund flow are possible:

* by entering a Reference Retrieval Number (RRN).
* by tapping a client’s card.

A combined refund approach is also possible, based on the two methods mentioned above.

Refund. RRN entering

After selecting the `Refund` function, the Application will ask you to enter a RRN. Enter it and continue the transaction.

{% hint style="info" %}
The RRN is indicated in the customer's receipt.
{% endhint %}

On the Amount entry screen, type in the refund amount and confirm the transaction by clicking the `Refund` button.

{% hint style="warning" %}
The amount cannot exceed the purchase amount from the payment transaction.
{% endhint %}

{% hint style="info" %}
In the combined approach to refund, the Application will ask you to enter a RRN before card tapping. Enter it and continue the transaction.
{% endhint %}

![](/files/-M_qJsbw-d-kdiw2vFdD)

When the request to bring a card appears on the screen, ask the customer to tap a :credit\_card: card or a :mobile\_phone: mobile device on which the payment application is installed to your :mobile\_phone: device, to the location of the NFC module.

For more information about the correct card tapping, see the [this page](/guide/app-guide/payments.md#where-to-bring-the-payment-card).

Refund Result

Once successful processing of the transaction and confirmation of the refund by your Acquiring Service Provider received, the Application will offer to send/display the receipt to your client.

![](/files/-MZdaYZUQXKRqgPRM7Bf)

{% hint style="warning" %}
The Application's receipt is not a fiscal receipt.
{% endhint %}

If the client does not need a receipt, you can start a new transaction by clicking the `New purchase` button.

{% hint style="danger" %}
If the processing of `Refund` transaction has failed, the purchase cannot be considered as canceled. In this case, we recommend to try again or return the money to the customer in cash.
{% endhint %}